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Turo will reimburse hosts for eligible physical damage costs in excess of the deductible, subject to terms and exclusions, for the lesser of the cost of repair up to the actual cash value of the vehicle or $125,000. Guests who book a trip with a Commercial Host aren’t eligible to choose a protection plan through Turo. ** Turo is not an insurance company, and contractual reimbursement for physical damage to your vehicle is not insurance. Insurance & Claims Guests ★ Personal insurance requirements for guests

Include your personal information along with the information of the Turo guest. We’ll charge the primary guest a damage deposit. Include your claim number and the Turo claim number in the email subject line.

Trips with a protection package Turo-managed claim Unless the primary guest chose the Premier Plan, we’ll obtain their personal insurance information. How does insurance and physical damage protection work? How do I take effective measurement photos for my damage claim? The amount depends on the initial assessment of the damage and the guest’s protection plan: Resolving a claims dispute | UK How Turo handles claims with prior damage How do I resolve a claim through guest or third party insurance?

Neither Turo nor Turo Insurance Agency handles accidents, damage reports, claims processing, or roadside assistance for Commercial Host trips. If you’re from an insurance carrier and need to reach us about a claim between Turo and one of your customers, email us at one of the addresses below. US claim: claims@turo.com; Canadian claim: claims+ca@turo.com ; German claim: …